CARVING SOCIAL CLUB SHIPPING, RETURN AND CANCELLATION POLICY

This Carving Social Club Shipping, Returns and Cancellations Policy aims to make you aware of all your rights when purchasing a product or contracting a service in our Online Store; as well as important information regarding these processes.

1 - RELATED TO THE PURCHASE OF PRODUCTS :

1.1 - SHIPMENTS

1.1.1 - How much are the shipping costs, and how long will it take for my order to arrive?

We have various types of shipments among which you can select the option you prefer:

*** ORDERS FOR SURFSKATES SPAIN PENINSULA AND PORTUGAL***

a) Free , with delivery in approximately 24-48 business hours.

*** SURFSKATE ORDERS REST OF SPAIN, EUROPE AND THE WORLD ***

a) Calculated at the moment , enter your address and the best available options will automatically appear.

*** ORDERS FOR OTHER PRODUCTS AND APPAREL WORLDWIDE ***

a) Calculated at the moment , enter your address and receive the available options.

For orders placed from Monday to Thursday, from 3:00 p.m., 24 hours after the arrival of the order, they will start counting from the next business day.

Thus, if you have placed an order on Tuesday at 4:00 p.m., the 48-hour period will end on Friday at 4:00 p.m.

In the same way, those made from Friday at 2:00 p.m. and on weekends, 24 hours after the arrival of the order, will start counting from the following working Tuesday.

1.1.2 - How can I track my shipment?

As soon as your order leaves our warehouses, you will receive an email with the tracking number so that you can track it.

1.1.3 - At what time will I receive my order?

It is usually in the morning, although the transport company we work with does not provide us with this exact information, since it depends on several factors such as: the deliveries that have to be made that day, the weather conditions, the accessibility to your address and Some more.

1.1. 4 - What happens if I am not at the indicated address when the courier arrives to deliver my order?

An email automatically arrives informing us of the absence at the indicated address, and we will contact you directly to either manage a second delivery, or request that it be delivered to your nearest office so that you can pick it up.

After a third failed attempt, your order will be canceled and we will refund the amount of the order, less the cost of returning the package.

1.2 - WARRANTY

1.2.1 - What happens if the product comes with a defect or damage?

We prepare, check and pack each package with care, but it may happen that we miss some detail or damage occurs during transport, in that case, Carving Social Club will send the piece in question free of charge or replace the product with another of the same features at no additional cost.

1.2.2 - What if the product is damaged?

It is important that you know, if you do not already know, that according to the official regulations of the European Union, you have the right to a two-year guarantee, by law, on any damage or defect generated in the product due to manufacturer deficiencies. At the Carving Social Club we comply with our obligations and respond to these deadlines with any of the products you buy in our Online Store, free of charge and quickly.

This warranty does not cover defects resulting from misuse of the product or damage caused by knocks.

1.2.3 - How to change the part or product in question?

The two-year term starts from the date you received the product .

Defective parts or products will be removed by the transport service contracted by us, at no additional cost to you. Or they can be returned freight collect (prior authorization) to:

Carving Social Club/ Camino de Guerrero, s/n, 11159 El Palmar de Vejer / Spain

Once in our offices, they will be analyzed by the Carving Social Club team in conjunction with the manufacturer, and if deemed appropriate, they will be replaced and returned at no additional charge to you.

1.3 - RETURNS

1.3.1 - What happens if the product is not what I expected or I have changed my mind?

In this sense, you can also assert your rights, as provided in Royal Legislative Decree 1/2007, of November 16, Chapter III, and withdraw from your purchase made remotely .

For this purpose, you can return any item purchased in our Online Store, as long as it is unused and in the same condition that you received it . It must be in its original packaging and must be within a maximum period of 30 calendar days.

To complete your return, all you need is the confirmation email of your order. If we receive the product in perfect condition, we verify that it has not been used and is in its original packaging, we will refund your money in full, including shipping costs (if you had paid them), within a maximum period of 7 days.

To make a return you must contact us, and we will organize the collection of the product in question with our transport service, at no additional cost to you. Or they can be returned freight collect (prior authorization) to:

Carving Social Club/ Calle Dulce Chacón, 45. 19E / 28050 Madrid/ Spain

1.3.2 - When and how will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, within a maximum period of 7 days, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within the next 5 business days.

1.3.3 - What happens if I have not received my refund after 5 business days?

If you haven't received your refund, please check your bank account again.

We also recommend that you contact your credit card company, it may take some time before your refund is effective.

Then contact your bank. There is often a processing time before the refund is posted.

If you have done all this and still have not received a refund, please contact us at info@carvingsocialclub.com .

1.3.4 - What if the 14 days I have by law to change the product have already passed?

If the period of 14 calendar days has elapsed and you decide that you want to return your product, or if your returned product has not arrived within that period, the Carving Social Club offers you two options:

a) A reduced refund of 50%,

b) A credit in our Online Store for 80% of the amount you have paid.

1.3.5 - What if I bought my product on Sales or with an offer?

This is the only case where we are not as flexible, only regular priced items can be refunded, unfortunately sale or sale items cannot be refunded.

1.4 - CHANGES

You have an unlimited number of changes, as long as you bear the shipping costs in both directions. We only assume the shipping costs if the product has been defective from the factory.

If you need to change it to a similar one, you can:

a) Call us or send us an email to info@carvingsocialclub.com , to notify, and then send your article to:

Carving Social Club / Calle Dulce Chacón, 45. 19E / 28050 Madrid/ Spain

Once we have received it, we will send you the other new item, and you will only have to pay us the amount of the shipment, which is 9 euros.

b) You can request that we take care of the collection and subsequent delivery of the exchange item, for an amount of 18 euros (9 euros each way).

2 - RELATED TO THE CONTRACTING OF SERVICES

2.1 - RECURRING SURF TRAINING SUBSCRIPTIONS

2.1.1 - What is a subscription for recurring payment?

Starting from the basis that recurring payments are automated charges that are made periodically, in our case monthly, a Subscription for Recurring Payments is a consented registration in which you agree to pay a stipulated amount each month.

In the case of Group Sessions of Specific Physical Preparation for Surfing, the figure to pay is 79 euros. This amount will be charged monthly on day 1.

2.1.2 - How can I subscribe?

On the training page in question, the amount to be paid will appear, as well as the options of days available for the sessions. In the "Select your shift" dropdown, select the available days that suit you to train, the number of subscriptions you are going to pay for, and click "add to cart".

It is advisable to do this operation individually, if you are going to pay for two or more people, select the "number" of people, and in the "instructions" box that will appear in your shopping cart, add the names of the other people for whom you are paying the subscription.

Once in the shopping cart, make sure that the "number" of people is correct, if it is for a single person it must be in "1", otherwise write "1" and click on "update cart". And directly "Buy!

On the next page, if you have an account with us, simply enter with your username and password, if you do not have one, you must create it. Once you have created your account and filled in your data, all you have to do is pay. Click on "Continue", the payment gateway will appear, where you only have to insert your credit card details and click on "Create my subscription". That would be all.

2.1.3 - How does the control panel work?

Once your account is created and you access our Website with your data, you will arrive directly at your Control Panel, there, you will be able to see the different orders that you have made with us, whether for products or services; and you will have a link that says "Manage subscription", when you click, your subscription in question will appear, its status and two buttons, edit and cancel. In edit you can update your payment method, in case you have to change your credit card. And by canceling, you stop your subscription and you will not be charged in the future. To reactivate it, you will have to contact us at info@carvingsocialclub.com

You will also find on the left of your Control Panel, "charge calendar", where you can see the dates when the next charges will be made; "subscriptions", indicating the current subscription; "billing data", to edit your data and card information; and finally "payment history" where you can see reflected the payments you have already made.

2.1.4 - How can I modify my payment method?

You can modify your payment method whenever you want, you simply have to access your account on our Website, click on "Manage subscription", your subscription in question will appear, its status and two buttons, edit and cancel. In edit you can update your payment method, in case you have to change your credit card.

2.1.5 - Do I have my right of withdrawal?

Yes, with the subscriptions to the Specific Physical Preparation for Surfing you can also assert your rights, as provided in Royal Legislative Decree 1/2007, of November 16, Chapter III, and withdraw contracts made remotely .

In this way, you can withdraw from your subscription and leave it without effect within a maximum period of 14 calendar days from the formalization of the subscription.

2.1.6 - How can I cancel my subscription?

You can cancel your subscription at any time you want, and you can do it from your control panel as described above, or simply by sending us an Email to info@carvingsocialclub.com .

Yes, we would appreciate it if you could notify us in advance so that we have room for action to add another student to fill your place.

It is important that you do it before the 25th of each month, to avoid being charged the following month.

2.1.7 - Can I pause my subscription?

At the Carving Social Club, we understand that there may always be a need to pause your subscription, either due to injury or personal reasons, so we give you the option to pause your subscription and thus skip your next payment for a maximum period of one month. month, simply by contacting us by phone or sending us an email to info@carvingsocialclub.com .

If the pause period would be longer than a month, you will have to cancel your subscription in order to give another student who is on the waiting list the opportunity to start their Specific Physical Preparation for Surfing.

After your time of injury or personal reason, you can always return to training, we will look again for the best time for you and we will reactivate your account for you.

2.1.8 - Can I make up a class?

In the same way, we understand that due to some minor injury or personal reasons, you have to miss one or two days of your training sessions.

You can recover a maximum of two sessions per month, the same month, and in a different shift than yours (as long as there is space), so if you usually train on Tuesdays and Thursdays, you can recover them on Mondays and Wednesdays. The absences are not cumulative from month to month, except if the absences are the last week of the month.

The only requirement for you to make up your sessions is to give notice of your absence at least 24 hours in advance or with a medical certificate. Otherwise, you will not be able to recover them.

2.1.9 - How long does my subscription last?

The subscription to the Specific Physical Preparation for Surfing does not have a minimum duration in time, you can unsubscribe whenever you want, without permanence. And it will last indefinitely, until you cancel it or ask us to do so.

2.1.10 - What happens if the training falls on a holiday?

Training will not be held on local and national holidays, and they are days that cannot be made up.

2.1.11 - Does the Training close for holidays?

Yes, since summer is the time when most of our students residing in Madrid tend to surf more and take more vacations, the Carving Social Club's Specific Physical Preparation for Surfing will be closed from June 15 to September 1. So we all take the opportunity to put into practice everything we worked on during the fall, winter and spring training.

For this reason, you will see that in June and September you will only be charged for half a month, and that you will not be charged anything in July or August, your subscription will be paused for that period of time. You do not have to do anything, everything will be done automatically.

In the same way, we remind you that by being signed up for Surf Training, you have a special offer and for only 29.50 euros more per month, you can enjoy the sports facilities of the Forus Chamartín, so, on those days that we are closed, you can continue training on your own using the gym and pool.

2.1.12 - Failure to pay

If we are denied a monthly payment by your bank, we will contact you to find a solution. If after a prudent period the situation has not been resolved, you have continued to attend training sessions and you enter a negative balance, we will be forced to send your file to our legal claim services to adopt the measures that legally protect the Carving Social Club. In any case, you will have to answer for all the expenses that this situation may generate.

2.1.13 - What if the question I have does not appear here?

If you have more questions about the subscription you can write to us by WhatsApp by clicking here , if your question is related to training, contact us also by Whatsapp to this other number .

You can also write to us at info@carvingsocialclub.com or surftraining@carvingsocialclub.com

2.2 - HIRING OF SURFSKATE CLASSES

2.2.1 - Do I have to create an account to book surfskate lessons?

Yes, it is necessary to create a free account on our Website.

2.2.2 - How can I contact the instructor?

Don't worry, we will contact you. If we have not done so within a maximum period of 48 hours, you can contact us either by replying to your confirmation email or at info@carvingsocialclub.com .

2.2.3 - What happens if I have hired you by mistake or I have changed my mind?

As provided in Royal Legislative Decree 1/2007, of November 16, Chapter III, you have the right to cancel purchases made at a distance .

For this purpose, you can ask us to cancel your contract within a maximum period of 14 calendar days from when you have made the payment in our Online Store.

2.3 - RESERVATIONS OF SURF TRIPS

2.3.1 - Do I need to create an account to book surf trips?

Yes, it is necessary to create a free account on our Website.

2.3.2 - What happens if I have booked it by mistake or I have changed my mind?

As provided in Royal Legislative Decree 1/2007, of November 16, Chapter III, you have the right to cancel purchases made at a distance .

For this purpose, you can ask us to cancel your contract within a maximum period of 14 calendar days from when you have made the payment in our Online Store.

With the only exception that the trip is not in the next few days. You must cancel a minimum of two weeks before the trip.

2.3.3 - What happens if Carving Social Club cancels the trip?

At the Club, we always like to look after your interests and your happiness. If we consider that the weather or sea conditions are not ideal for full enjoyment of the trip, we reserve the right to cancel the trip. always for your own good, and in that case we will refund the full amount of your reservation.

2.4 - CONTRACTING ONLINE SURFSKATE LESSONS

2.4.1 - Do I have to create an account to hire online surfskate classes?

Yes, it is necessary to create a free account on our Website.

3 - LEGAL CONDITIONS OF USE OF THE CARVING SOCIAL CLUB SITE

You may also be interested in reading our Legal Notice .